Refund & Cancellation Policy

1. Scope of Policy

This Refund & Cancellation Policy sets forth the terms under which subscriptions, consulting engagements, and software plans purchased through ScaleCart may be cancelled or refunded.

2. Subscription Cancellations

Clients can cancel their recurring service subscriptions at any time through their client account dashboard or by submitting a written request to info@back2basics.co.in.

Upon cancellation, your services and software access will remain active through the end of your current 30-day paid billing cycle, and no further automatic renewals will occur.

3. Refund Guidelines

• Recruitment Support: Because candidate sourcing and screening operations commence immediately upon plan activation, subscription fees paid for an active 30-day cycle are generally non-refundable once work has initiated.
• HRMS Software: In the event of documented technical failure preventing access that cannot be resolved by our support team within 7 business days, a pro-rata refund may be issued.
• HR Consulting: Refund terms for customised advisory engagements, SOP development, or restructuring projects are governed by the specific milestones defined in the respective service agreement.

4. Duplicate or Erroneous Transactions

If you have been charged multiple times for the same subscription due to a payment gateway timeout or processing error, please notify us within 5 business days with payment transaction details. Verified duplicate payments will be refunded in full to the original payment source within 7 to 10 working days.

5. Requesting Assistance

For cancellation enquiries or assistance regarding payments and billing, please reach out directly: